Everlong — Telehealth & Registered Dietitian Patient Onboarding Platform
Seamless HIPAA-aware patient intake, real-time insurance eligibility verification, and state-matched dietitian scheduling platform.
Traditional healthcare intake forms suffer from high drop-off rates due to cumbersome paperwork, lack of upfront insurance verification, and complex provider licensing restrictions across state lines. Everlong eliminates these barriers with a guided digital intake wizard that verifies state licensing compatibility before capturing sensitive information, solves patient uncertainty regarding insurance coverage via real-time eligibility checks, and streamlines dietitian calendar booking into a frictionless, 5-minute online experience.
Business Challenge & Strategic Solution
Healthcare patient onboarding suffers from high drop-off due to unclear out-of-pocket insurance coverage, complex state-by-state provider licensing restrictions, form fatigue, and secure handling of policy cards and payment tokens.
Real-time state licensing check against supported US states (regional licensure database), gracefully routing unsupported state residents to an out-of-service page to protect medical compliance.
Connects carrier selection and member ID directly to backend verification services (insurance eligibility verification service) for upfront coverage confirmation before booking.
Uses unique encrypted intake session identifier cookies mapped to backend step tracking (intake step progress state) to restore exact user progress on refresh, preventing form drop-off.
Combines drag-and-drop dual-sided insurance card photo upload (drag-and-drop document uploader) with client-side credit card LUHN tokenization (secure card verification service).
We engineered a responsive React single-page architecture single-page intake engine backed by Axios API services. We integrated a 10-step guided wizard with cookie-backed session recovery (encrypted intake session identifier ), real-time insurance member verification endpoints, state licensing compliance checks, timezone-aware dietitian slot scheduling, and dual-sided insurance card scan uploads.
Technology Stack by Layer
The 5 technologies Everlong runs on, grouped by the layer of the system they power.
Frontend & UI 1 technologies
- React Component-based UI
Backend & APIs 2 technologies
- Node.js Server runtime
- Express.js REST API framework
Data & storage 1 technologies
- MongoDB Document database
Cloud & infrastructure 1 technologies
- AWS S3 File & media storage
System Architecture & Engineered Modules
Patient Intake & Insurance Eligibility Verification
System Interfaces & Digital Views
Business Impact & Key Outcomes
Zero Licensing Violations: State-enforced compliance guard gates onboarding to prevent unserviceable out-of-state bookings
Instant Insurance Eligibility: Real-time member verification engine provides upfront policy validation before scheduling
Cookie-Backed Resumable Onboarding: Session sync (encrypted intake session identifier) restores exact user step upon refresh, eliminating drop-offs
Frictionless Telehealth Intake: 10-step guided wizard with dual-sided insurance card photo upload and tokenized card reservations
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